This privacy notice tells you what to expect us to do with your personal information.

Contact details. 

Innovative Measurement Technology Ltd (“we”, “us”, “our”) is a UK-based company specialising in precision measurement solutions. Our registered office is located in Chichester, West Sussex.

For any questions regarding this policy or your personal data, please contact:

Post:
Innovative Measurement Technology Ltd, Unit 3E, Vinnetrow Business Park, Vinnetrow Road, CHICHESTER, West Sussex, PO20 1QH, United Kingdom. 

Telephone
+44 (0) 1243 942010

Email

What information we collect, use, and why.

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account information
• Website user information (including user journeys and cookie tracking)
• Call recordings
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

We collect or use the following information to comply with legal requirements:

• Name
• Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Purchase or service history

Lawful bases and data protection rights.

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• We may process your personal information to send you email newsletters and updates about our products, services, and industry insights based on our legitimate interests. Our legitimate interest is to maintain and grow our business by keeping our customers and professional contacts informed about relevant developments in precision measurement technology. This includes updates on new product launches, technical innovations, trade events, and special offers that may be of genuine interest to you. We believe this processing is necessary to support our commercial activities and provide value to our audience. The benefits include: Keeping you informed about solutions that may improve your operations Offering early access to product updates and promotions Sharing technical resources and application insights We have carefully considered the potential impact on your privacy and believe this use of your data does not override your rights or freedoms. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We do not use intrusive profiling or share your data with third parties for marketing purposes without your consent.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from.

• Directly from you

How long we keep information.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

In general:

• Enquiry and contact form data is retained until the individual requests its removal or until it is no longer relevant to our business relationship.
• Customer and order data is retained for up to 7 years to meet tax and contractual obligations.
• Marketing data (e.g. newsletter subscriptions) is retained until the individual unsubscribes or withdraws consent.
• Website analytics data is retained for up to 26 months for performance and improvement tracking.

We do not currently operate a formal retention schedule, but we regularly review the data we hold and securely delete or anonymise personal information that is no longer needed.

You may request deletion of your personal data at any time by contacting us at  .

Who we share information with.

•                Suppliers and service providers

Website Privacy Statement

Innovative Measurement Technology Ltd. Privacy Statement is clear: we are committed to protecting your on-line privacy and working within the guidelines set out by the current Data Protection Act. Our Privacy Statement aims to disclose what information is being logged about Innovative Measurement Technology Ltd. web users, how this information is used and how this information can be removed/amended.

Information Automatically Collected and Stored

When you browse through any web site, certain personal information about you may be collected. We automatically collect and temporarily store the following information about your visit:

• the name of the domain you use to access the Internet
• the date and time of your visit
• the pages that you visited

We use this information for statistical purposes and to help us make our site more useful to visitors. Unless it is specifically stated otherwise, no additional information will be collected about you.

Voluntary Information Collected

We may ask you to voluntarily supply us with personal information, such as your name, company and e-mail address, on our contact forms for the purpose of correspondence.

Use of cookies by the website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

This website uses session cookies. These cookies are deleted when you close your browser. There is no way to prevent these cookies being set other than to not use our site.

This website also uses third party cookies from Google, Twitter, Mailchimp, and MC4WP: MailChimp for WordPress. All these cookies are safe and enable the contact form to work properly, and the Twitter feed to show on the site. 

If the settings in your browser are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties
• Pay sales commissions

How to complain.

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:   

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last Updated.

October 2025